Return & Refund Policy
At Pinkpur, every piece is crafted with care, inspired by the timeless artistry of Jaipur. We hope you love your purchase as much as we loved creating it. However, if something isn’t quite right, we’re here to help.
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1. Eligibility for Returns
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We accept returns within 7 days of delivery.
To be eligible for a return:
- The item must be unused, unwashed, and unworn.
- All original tags, labels, and packaging must be intact.
- The product should not be from our Sale, Customized, or Made-to-Order collections.
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2. How to Initiate a Return
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- Submit a Return Request with a reason of return.
- Pickup or Shipping: Once approved, our team will schedule a pickup or share the return address if pickup is unavailable in your area.
- Quality Check: Every returned item goes through a quality inspection before the return or refund is processed.
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3. Refunds
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- For prepaid orders, refunds are issued to the original payment method within 7–10 working days after we receive and inspect the product.
- For Cash on Delivery (COD) orders, refunds are processed via bank transfer or store credit.
- Shipping and handling charges (if any) are non-refundable.
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4. Exchanges
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If you’d like to exchange an item for a different size or print, please mention your preference in your return request.
Exchanges are subject to product availability.
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5. Non-Returnable Items
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For hygiene and customization reasons, we do not accept returns or exchanges on:
- Innerwear, dupattas, or accessories
- Customized or made-to-measure pieces
- Items purchased during Sale or Festive Promotions
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6. Damaged or Incorrect Items
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In the rare event that you receive a damaged or incorrect product, please inform us within 48 hours of delivery. We will arrange for a replacement or a full refund at no additional cost.
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Our Promise
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Every Pinkpur piece carries the essence of Jaipur’s warmth and craftsmanship. We value your trust and strive to make your shopping experience effortless and satisfying.